1. Overview & Scope
Codesquare StoreOS (accessible at store.codesquare.fun) is an enterprise retail Point of Sale (POS), repair workshop management, and serialized warehouse management platform operated by Codesquare. This policy applies to:
- Merchants, store owners, technicians, and cashiers utilizing the StoreOS portal or desktop/mobile clients.
- End-customers whose service tickets, invoices, and device diagnostic records are processed on the platform by authorized repair shops.
- Visitors to our marketing website, public tracking URLs, and digital status pages.
2. Information We Collect
We collect information strictly necessary to provide high-speed retail checkout, repair diagnostic intake, warranty tracking, and regulatory tax compliance:
Business name, owner contact details, physical address, GSTIN tax identification, login email, encrypted authentication credentials, and staff role assignments.
Customer name, mobile phone number (for WhatsApp/SMS ticket tracking and invoice delivery), device brand, model, physical condition notes, and intake signatures.
Device Serial Numbers and IMEI identifiers required exclusively to verify warranty eligibility, prevent duplicate claims, and match replacement spare parts.
Pre-repair condition photos, screen scratch canvas drawings, and technical hardware verification test logs uploaded by technicians during inward inspection.
3. Mobile Device & Hardware Permissions
When utilizing StoreOS applications on Android, iOS, or handheld POS terminals, we may request the following system permissions:
- Camera: Used exclusively to scan barcodes, QR codes on job sheets, and take physical diagnostic photos of devices during customer inward intake.
- Storage / Photo Library: Used to attach existing inspection images or save generated PDF invoices and warranty certificates locally.
- Bluetooth / Network (LAN): Required to discover and transmit raw ESC/POS commands to wireless receipt printers, cash drawers, and barcode scanners.
We do not track continuous device GPS location, and camera access is never activated in the background.
4. Transactional WhatsApp & SMS Notifications (Meta Compliance)
Customer phone numbers collected at service intake are used strictly for service-critical, transactional communications:
- Digital Job Sheet confirmation & live tracking URL delivery.
- Revised cost estimation approval requests (technician bench findings).
- “Ready for Pickup” alerts and digital GST invoice receipts.
- Workmanship warranty status updates.
We do not sell, rent, or trade customer phone numbers to third-party marketing brokers. Customers may opt out of automated WhatsApp alerts by informing the workshop technician or replying with STOP.
5. Data Storage, Security & Sub-Processors
StoreOS processes data using industry-standard infrastructure adhering to SOC 2 and ISO 27001 security standards:
| Sub-Processor | Function | Data Transmitted |
|---|---|---|
| Cloudflare | DDoS protection, CDN & Turnstile security | IP address, security telemetry |
| Keycloak SSO | M2M service identity & JWT session validation | Hashed credentials, staff roles |
| Razorpay / Stripe | Subscription billing & POS payment processing | Payment tokens (No raw card data stored) |
| AWS / Cloud Object Storage | Secure encrypted media & document storage | Inspection photos, invoice PDFs |
All communications are encrypted in transit via TLS 1.3, and critical sensitive database columns (such as pattern lock coordinates and device unlock passcodes) are encrypted at rest using AES-256 GCM.
In accordance with Google Play Store, Apple App Store, and Meta Platform policies, merchants and end-users have the complete right to request the deletion of their accounts, device repair records, and personal information.
How to request data erasure:
- In-App Account Deletion: Workshop owners can navigate to
Settings → Account → Danger Zoneand select “Delete Store Workspace”. - Email Deletion Request: Send an email from your registered account address to
support@codesquare.funwith the subject line “Request for Data Deletion”, including your Store Tracking Handle or Job Sheet Number.
All account records, uploaded inspection photos, and customer logs will be permanently scrubbed from our active production databases within 30 days of request verification, except where retention is legally mandated by Indian tax and accounting authorities (GST statutory invoice archives).
7. Children’s Privacy
StoreOS is designed strictly for business merchants and adult commercial operators. We do not knowingly collect personal data from children under 16 years of age. If you believe a child has provided us personal data, contact us immediately to erase the records.
8. Grievance Officer & Contact Information
If you have any questions, concerns, or grievances regarding this Privacy Policy or your data rights, please contact our designated Grievance Officer:
Grievance Officer — Codesquare StoreOS
Email: support@codesquare.fun
Platform Portal: https://codesquare.fun
Location: Nagpur, Maharashtra, India